1. Who operates this website
This website is operated under the Sortation Solutions brand. Data-protection enquiries can be sent to sales@sortingsolutions.co.uk or made by telephone on 01844 617223.
2. Information we collect
When you submit a project enquiry, we may collect your name, company, email address, telephone number, component and process information, project requirements and any information you choose to provide. The hosting environment may also record technical information such as IP address, browser, requested page, time and security events.
3. Why we use the information
- To respond to enquiries and assess technical suitability.
- To prepare proposals, arrange component trials and take requested pre-contract steps.
- To coordinate engineering, manufacturing, logistics, installation and support.
- To prevent spam, protect the website and maintain business records.
- To comply with legal, regulatory, insurance and accounting obligations.
4. Lawful basis
Depending on the context, processing may be necessary to take steps at your request before entering a contract, perform a contract, comply with a legal obligation or pursue legitimate interests in responding to business enquiries and managing projects. Consent is used where specifically required.
5. Who may receive information
Information may be accessed by authorised staff and providers supporting hosting, email, IT, professional advice and project delivery. Technical project information may be shared with selected engineering or manufacturing partners where necessary to assess or supply the requested system.
6. International transfers
Some specialist engineering or manufacturing partners may be outside the United Kingdom. The website operator must ensure an appropriate transfer mechanism and safeguards are in place before personal data is transferred. Do not include unnecessary personal data in component drawings.
7. Retention
Information is kept only as long as needed for the enquiry, project, legal obligations, dispute management and the operator's approved retention schedule.
8. Security
Reasonable technical and organisational measures are used to protect information. No internet transmission or storage system is completely secure. Do not submit confidential drawings until any required confidentiality arrangement is in place.
9. Your rights
Depending on the circumstances, you may have rights to access, correct, erase or restrict personal data, object to processing, receive certain data in a portable form and withdraw consent. You may also complain to the UK Information Commissioner's Office.
10. Cookies and analytics
This website uses only essential browser storage for interface preferences such as dismissing the enquiry prompt. If analytics, advertising or non-essential cookies are introduced, this notice and any required consent controls will be updated before those services are enabled.
11. Contact
Send privacy questions or rights requests to sales@sortingsolutions.co.uk.